Support

Technical & Product Support

Product Selection Guidance

Not sure which surfactant or raw material fits your formulation? Our technical specialists can recommend the most suitable product based on your application, industry standards, and performance requirements.

Specification & Customization

We offer customized solutions (e.g., adjusted purity, packaging, or blending) for volume orders. Our R&D subsidiaries work closely with you to develop tailored grades that meet your unique production parameters.

Documentation & Compliance

Need COA (Certificate of Analysis), MSDS (Material Safety Data Sheet), or regulatory compliance documents? We provide full technical dossiers for all our products (SLES, LABSA, CDEA, AOS, AEO, APG, K12, etc.) to support your quality assurance and global shipping requirements.

Efficient Warehousing & Dispatch

With dedicated warehousing facilities and an in‑house logistics team, we ensure prompt order processing and on‑time delivery. Our standard packaging options (170kg, 200kg drums, 25kg bags) are available, and we can arrange special packaging upon request.

Global Shipping Expertise

Our international business development department handles all export documentation, customs clearance, and shipping arrangements. We have established reliable freight partners serving Europe, the Americas, Canada, Southeast Asia, and the Middle East, ensuring your cargo reaches you safely and cost‑effectively.

Strict Quality Control

Every batch of our surfactants and chemical raw materials undergoes rigorous testing in our R&D‑backed facilities. We adhere to international standards (e.g., ISO, REACH) and provide consistent quality, as evidenced by the widespread recognition from our global clients.

FAQ

What is your minimum order quantity (MOQ)?

MOQ varies by product. For standard items like SLES 70% or LABSA 96%, we can accommodate small trial orders (e.g., one drum) and scale up as per your needs.

How do I obtain a sample?

Contact our sales team via email or WhatsApp. We will arrange samples with the necessary documentation. Shipping fees may apply for international courier services.

Can you provide customized purity or blending?

Yes. Our R&D team can adjust specifications for large‑volume contracts. Please discuss your requirements with our technical support.

What are your lead times?

For in‑stock products, we ship within 3–5 business days after order confirmation. For customized orders, lead time depends on the complexity and quantity—typically 7–15 days.

Do you offer after‑sales support?

Absolutely. We provide technical troubleshooting, quality re‑evaluation, and continuous communication to resolve any issues. Your satisfaction is our priority.

Which shipping methods do you use?

We use sea freight, air freight, and land transportation, depending on your destination and urgency. We will propose the most economical and reliable option.

Contact Us

Contact Person: Kelly

Tel:+86 19131170957

E-mail: kelly@hblanchen.com

Whats App:+86 19131170957

Add:+Room 2708, Office Building 11, Tatan International, Qiaoxi District, Shijiazhuang City, Hebei Province

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